Install equipment at customer’s locations, including new equipment, upgrades and system relocations. Develop and implement solutions to unusual and complex technical problems escalated from field service or by customers.
Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer, and technical support in isolating and solving problems. Perform data analysis of systems to resolve problems and/or to improve system performance.
Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems. Coordinate the various resources in different locations to solve escalated technical problems.
Advise users of appropriate actions to correct malfunctions in a timely manner.
Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.
Perform administrative and coordination duties which include procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.
Independently and accurately prepare written technical reports.
Provide appropriate support and assistance to less experienced ASML personnel as necessary.
Non-exempt position requires up to 50% travel, and the willingness to work flexible shifts and extended hours including nights, weekends, and holidays.
Normal work type is 5 day X 8 hrs and sometimes it has extend work for night, weekend and holiday.
Mainly support is TWIN DUV XT.
Position requires a BS degree in an Engineering field or equivalent experience.
Entry or More than 2 years of experience in PAS/XT experience or equivalent experience preferred
Valid driver’s license is required.
Ability to complete assignments with attention to detail and high degree of accuracy.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Clear and effective communication skills.
Strong customer focus and commitment to Customer Satisfaction.
Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
Willingness to continue learning and growing in a professional environment is a must.
Work is conducted at a customer site and requires familiarization with customer rules and policies regarding work site behavior and safety.
Expect to spend more than 50% of the time inside the clean room working with equipment.
Within ASML Customer Support (CS) is responsible for the maintenance and continuous improvement of ASML systems at customer locations. One of the departments in this sector is CS FF EUV Installations, responsible for providing installation support to customers and service engineers within the Customer Support organization. The GIC(General Install Coordinator) ensures material and tool readiness to execute complex installations.
Ensure all materials are available in the FAB on time for installations, upgrades and Field Change Orders (FCO).
Based on the daily plan of NXE install and upgrade, ensure the required tools and materials are available at the right time at the right place.
Conduct administrative processing of transactions such as maintaining the build-in/build-out list in order to maintain a correct configuration of the installed machine in SAP.
Assist in the delivery of spare parts and special tooling during escalations.
Work with other ASML sectors and ensure proper communication, sharing of resources, and other assistance when needed.
Work with install logistics team to guarantee the tracking sheet is clearly updated in a timely manner and is understood and followed by all appropriate personal
Research materials in SAP, trace the history of materials in SAP, and escalate materials that are not properly structured in SAP.
Work with installation PL to ensure tooling preventive maintenance and calibrations are up to date and scheduled w.r.t the planning.
Administrative processing of transactions such as maintaining the build-in/build-out list in order to maintain a correct configuration of system in SAP.
Work with PL, technical coordinators, shift leads and GL to process material notifications for DOA’s
Bachelor’s degree with engineering background (Industrial Engineering, Mechatronics, Mechanical engineering, Electronics, Electric engineering, (Applied) Physics, or comparable).
Entry or 1~2 years of experience in semiconductor field and Logistics Technician with experience in a CS department for high tech products.
Personal skills & Qualification
Be able to influence without power of borrowed resources.
Able to work in a very dynamic and fast paced environment.
Open for cultural differences and able to work with site of different culture and way of working.
Motivated, pro-active, self-driven, and flexible.
Good verbal and written, in English.
Great coordination skills.
Independent, proactive, sense of responsibility, team player, good communication skills, customer oriented (both internal and external), stress-resistant, and flexibility.
Valid driver’s license is required
Hwasung office, need to travel to Icheon, Pyeong-Taek site
The Customer Security Officer aligns security requirements from ASML with our customers and helps ASML engineers in any security issue.
The Customer Security Officer is responsible to continuously assess and report on security, operational, processes, and physical threats to ASML at designated customers and Customer Confidential Information (CCI). Assessed risks need to either be mitigated or accepted by the responsible owner.
The Customer Security Officer knows about ASML, our products, our customer and about information security. He/She
maintains close relations with Security staff at designated customer(s)
collects security requirements and align ASML security requirements with designated customer(s)
perform ASML Incident Management for security related incidents/issues at designated customer(s)
Is responsible for the protection of Customer Information of the designated customer(s)
performs Risk Management for the designated customer(s)
aligns with (senior) Sales Account Managers at ASML and (senior) CS Management
creates and maintain Security policies for designated customer(s)
reports on Customer(s) Security
creates Information Security awareness
maintains a large network with the area of responsibilities (e.g. local Sales and CS teams)
Bachelor degree in Technical/IT/informatics background
More than 12 years’ experience as an Information Security professional in
Conducting Security Assessments
Translating the output of the assessment into security baseline/plan for the customers
Communicating with Stake holders and Senior management
Security Awareness training for executive and employees
Qualification & Knowledge
CISSP/CISM or comparable certification
Knowledge of risk assessment frameworks and methodologies
Analytical, precise, tenacious, autonomous
Good communication/organization skills, proficient in English (speaking & writing)
The job mission of Korea Customs Specialist is to supervise customs compliance matters/AEO program and to ensure all the customs related activities compliance in a manner that minimizes exposures and customs duties and reduce customs process time in the supply chain while complying with Korean regulations.
Development, Setup, maintenance and improvement of KR AEO program
Identify, evaluate and implement Trade & Customs opportunities and process improvements
Post management to ensure customs operation in compliance and report risks to manager
Collaborate with internal/external stakeholder to improve process and resolve the issue
Manage broker performance and develop the measurement to evaluate it
Knowledge about the policies and procedures related to work activities performed in area of responsibility(customs regulation, HT code, import/export requirement, FTA)
Timely response to internal/external stakeholder’s inquiry on compliance issue
Initiate the local project to improve the process and to save OPEX
General support for global project
Bachelor’s degree in international business, economics, finance or similar field.
8-12 years’ experience in a corporate environment.
Experience in any of the following is required: Import, export, global logistics and internal controls(AEO program)
Korea broker license is preferred
Desire to work as a compliance professional to ensure customs operations compliance with laws and regulations. Our mission is to support the Company through our LSO Customs program to ensure customs operations compliance with laws and regulations; you must be a person who can get behind this mission.
Independent work initiative; ability to figure out solutions to problems and implement those solutions.
Ability to work both collaboratively and independently, and to take direction and change course.
High level of interpersonal and communication skills to work across functional and organizational lines, with the ability to establish and maintain effective working relationships.
Detail-oriented, comfortable with data and able to understand complex rules and requirements.
Strong sense of responsibility, supportive and open mind
Proficiency with Microsoft Excel, Word, Power Point, MS office 365 and Outlook.
Customer SCM Organization is responsible for logistics service fulfillment of commitment by maintaining inadequate inventory levels & supplying required part & tool to right location on time interfacing customer requests
Improve Samsung customer satisfaction by performing logistics, part / tool handling, shipping and receiving, administrative and clerical duties based on requirement by customer and company policy
Executing Logistic Service Contract for a field region
Establish appropriate safety stock levels and inventory targets and monitor actual performance in line with customer requirement and ASML stocking strategy
Collaborate with demand management to measure and improve forecast
Support logistics aspects project by continuous improvement of stock availability within the integrated supply chain
Pro-actively collaborate with P&A and DA&L to manage NAV risk and 0-bin management in line with customer requirement by analysis
Coordinate critical part return to the required location according to the instruction and procedure
Coordinate cross-functional operations by identifying opportunities to improve CSCM sectors
Interface towards CS/customer and business partners for operational issue
Improve customer intimacy
Approach & response the requirement by customer & internal stake holders regarding logistics service in line with SCM strategy through regular and irregular communication
Responsible for the maintenance, continuous improvement of SCM at customer and supporting the customer in planning operations
University degree or above with major related logistics/SCM and biz administration
7-10 years in supply chain field
Highly motivated, pro-active, self-driven and flexible, Analytical thinking
Good team player who is committed to the success of ASML
Able to quickly make complex priority decisions and execute with high level insight of business flow
Problem solver with a pro-active and persistent attitude, hands-on “can do” mentality
Good communication skills, verbal and writing in English
Good documentation skill. Adequate word, excel and power point skill